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Help & FAQ
Below are latest Help & FAQ questions, please use search bar to get your answers faster
  • 1. what are the payment option available ?
    pay pal, Bank-in and ipayop

  • 2. Do you offer 24/7 technical support?
    Yes. We take your support questions 24 hours a day, 7 days a week. Please submit your support ticket via our HelpDesk system at http://www.firstonline.net/helpdesk. We also offer telephone support at 1700-801180 from 9.00am to 6.00pm Monday to Friday except on Public Holidays.

  • 3. How long does it take to set up an account?
    Orders can be set up in less than 60 minutes during normal business hours.

  • 4. What does it mean to "manage" my account?
    If you've ever deals with some web hosting company, you know that it can be a difficult and lengthy process just to change some information or creating a new email addresses.

    It may require multiple, confusing emails before changes can be made. Now, however, we gives you the ability to make all of those changes online! You can change your password or creating new emails in just a few seconds,using our site manager/control panel system. Access your domain from any web browser 24 hours a day, 7 days a week, using your username and password.

  • 5. After purchase if I don't like the item, can I return it back and request for refund?
    Yes, you can return back within 7 days. We will refund your payment less 20% administrative fee.

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